Terms of service

Last updated November 11, 2026.

These terms apply when you use steepniva.com or buy teaware from Steepniva for delivery in Australia.

Choosing teaware

Check the individual listing for the material, dimensions, capacity where specified and pieces included. For example, some pots include an infuser, and some cup listings include a saucer or lid. Teaware used to style a photograph is included only if listed. Check the product’s stated uses and any supplied instructions before using it with a heat source. Contact us before ordering if you have a question about size, fit or included pieces.

Placing an order

Review your selected item, quantity, contact details, delivery address and total before submitting your order. Prices are in Australian dollars (AUD). Checkout shows the total and the available payment option. The Credit/Debit Card option directs you to the payment provider to complete payment. See Payment Information for more details. Keep your order confirmation and reference so we can help if you need to update an order or report a problem.

If an item becomes unavailable or we cannot dispatch within the stated processing window, we will contact you about the options, including cancellation and a refund where applicable. If you spot an address or order error, contact us promptly. A change may depend on whether the parcel has already been dispatched.

Australian delivery

Standard shipping within Australia is free with no minimum spend. We process orders in 1–2 business days. Standard delivery typically takes 2–5 business days after dispatch, for an estimated total of 3–7 business days. See our Shipping Policy for details and delivery support.

Returns, refunds and Australian Consumer Law

Under our voluntary change-of-mind policy, contact us within 30 calendar days of delivery. Keep the item unused and undamaged with its included parts. We provide a prepaid label for eligible returns. Contact us for instructions and the correct return address. For an approved return, we initiate the refund to the original payment method within 10 calendar days after receiving and inspecting the item. Your bank or payment provider may take longer to post it.

Your statutory rights under the Australian Consumer Law apply in addition to our voluntary policy. The 30-day window and change-of-mind conditions do not limit your rights under the consumer guarantees. If an item arrives damaged, faulty, incomplete or materially different from its description, contact us with the order number and the details so we can arrange an appropriate remedy. Depending on the circumstances, you may be entitled to a repair, replacement or refund. See our Refund Policy and the ACCC guide to consumer guarantees.

Accounts, privacy and support

Keep your account sign-in details secure. Our Privacy Policy explains how we use account, order and support information. For help, contact support@steepniva.com or +1 (210) 876-0970. See the Contact page for our business correspondence address and how to request return instructions.