Refund policy

Last updated November 11, 2026.

Change-of-mind returns

Contact us within 30 calendar days after delivery to request a return. Keep the item unused and undamaged, with its included parts and accessories. Return shipping is free for eligible returns from Australian addresses. Contact us first for a prepaid return label and the correct return address.

Faulty, incorrect or incomplete items

If an item arrives damaged, is missing parts, is incorrect, or differs materially from its description, email us with your order number and the details. Our voluntary return conditions operate alongside your rights under the Australian Consumer Law. Remedies depend on the circumstances and can include repair, replacement or refund.

When refunds are initiated

For an approved return, we will issue the refund to the original payment method within 10 calendar days after receiving and inspecting the returned item. Your bank, card issuer, or payment provider may require additional time to post the credit to your account.

Contact Steepniva

support@steepniva.com · +1 (210) 876-0970 · Contact page

See the shipping policy for delivery timing.