Privacy policy

Last updated November 11, 2026.

This policy explains how Steepniva handles personal information when you browse steepniva.com, use a customer account, order teaware or contact us about delivery or a return.

Information we collect and why

• Orders and delivery. We collect the name, email, delivery and billing addresses, phone number if supplied, and details of the products you order. We use them to confirm and fulfil your order, provide delivery updates and manage cancellations, returns and refunds.
• Payments. At checkout, the Credit/Debit Card option directs you to a third-party payment provider. The provider handles the card details you enter. We use the payment status and transaction references available to us to reconcile orders and issue refunds. Please keep card numbers and security codes out of messages to us.
• Accounts and support. Shopify provides the customer account and sign-in experience. We use your account information and order history to help you manage purchases. If you contact us, we use your message, order reference and any photos you provide to respond and resolve the issue.
• Store visits. Shopify may receive technical information such as IP address, browser and device details and pages or actions associated with your session. We use information available through the storefront to operate the site and help detect errors, fraud and misuse.

Cookies, maps and choices

Shopify uses cookies and related technologies for sessions, the cart, sign-in, checkout and preferences. You can manage cookies in your browser and use any privacy controls displayed on the storefront. Blocking cookies may affect cart or account features. If you receive a marketing email from us, you can use its unsubscribe link.

Our homepage and contact page display a street map hosted with the storefront and load an interactive Google Map. The embedded map and the link to open Google Maps may send Google technical information, such as your IP address, browser or device details and the page that loaded the map. See Google’s Privacy Policy.

Who receives information

Shopify supports the storefront, accounts and order management. The payment provider handles payments. Fulfilment and delivery providers receive the details they need to prepare and deliver your parcel or handle an eligible return. We may also disclose information to meet a legal requirement, investigate fraud or resolve a dispute. Shopify and other providers may process information outside Australia, including in the United States. See Shopify’s Privacy Policy for how Shopify handles information in its services.

Retention and protection

We keep information for as long as needed to provide the service, deal with returns or disputes, and meet applicable tax, accounting and other recordkeeping obligations. How long we keep an item depends on its purpose and any legal requirement. We limit access to order and support records to people who need it for their work.

Access, correction and complaints

Contact us to request access to or correction of your information, ask about deletion where applicable, or raise a privacy complaint. Tell us which information or order your request concerns. We may ask for information to verify your identity before sharing or changing records. We will review your request and explain the outcome. For information about Australian privacy rights and complaints, visit the Office of the Australian Information Commissioner.

Email support@steepniva.com, call +1 (210) 876-0970, or use our Contact page. Our business correspondence address is 209 Fernwood Dr, Cibolo, TX 78108, United States.