Tea & order questions

Last updated November 11, 2026.

Choosing teaware

Can I heat water in a teapot?

Use a teapot for brewing unless its product page expressly confirms a compatible heat source. For a kettle, check the supported cooktop before ordering.

Will an infuser fit my cup?

Compare the infuser width with the opening of your mug and check the basket depth against your usual fill level.

What comes in the box?

Check the package contents on the item page, especially if the photo shows a whisk, cups or a serving tray alongside the item. Steepniva is an independent retailer.

Orders and service

Where do you deliver?

Standard delivery in Australia is free with no minimum. Allow 1–2 business days for processing and 2–5 business days in transit. Use the tracking link in your dispatch email when one is provided.

Can I change or cancel an order?

Email us with your order number promptly. If it has already dispatched, consult the return policy.

What if something arrives damaged, wrong or incomplete?

Contact us with your order number and describe the issue. Photos can help identify the item and any missing pieces. Your Australian Consumer Law rights apply.

How do returns and refunds work?

Request a change-of-mind return within 30 days of delivery. Eligible returns have free return postage. We initiate approved refunds to the original payment method within 10 calendar days after receiving and inspecting the return. See the return policy for conditions.

How can I pay or manage my privacy choices?

See payment information for current checkout availability and our privacy policy for cookie controls and information requests.